Frequently Asked Questions
Everything you need to know about Prime Wear.
How do I track my order?+
Once your order has shipped, you will receive an email containing your tracking number. You can also track your order from your account dashboard.
What is your return policy?+
We accept returns within 30 days of the purchase date. Items must be unworn, unwashed, and with all original tags attached. Final sale items cannot be returned.
Do you ship internationally?+
No, as of yet we do not handle shipping outside Uganda. Prime Wear currently provides delivery services only within the borders of Uganda.
Can I change or cancel my order?+
We sort and process orders immediately. Once an order has been placed, we are unable to make any changes. If you need to cancel, please contact us within 1 hour of placing your order.
How do I find my size?+
Please refer to our Size Guide located on each product page. If you are still unsure, feel free to contact our support team for personal advice.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
Contact Support